Privacy policy

Last updated: November 19, 2025

Kreatr operates this store and website, including all related information, content, features, tools, products and services, to provide you with a curated shopping experience (the “Services”). Our store is powered by Shopify, which enables us to provide these Services to you. This Privacy Policy explains how we collect, use, and disclose your personal information when you access or use the Services or communicate with us in any way. If there is any conflict between this Privacy Policy and our Terms of Service, this Privacy Policy governs with respect to the collection, processing, and disclosure of personal information.

By using the Services, you acknowledge that you have read and understand this Privacy Policy.

Personal Information We Collect or Process

“Personal information” refers to information that identifies or can reasonably be linked to you. It does not include anonymized or de-identified data. Depending on how you interact with the Services, where you live, and applicable law, we may collect or process:

  • Contact details: name, billing/shipping address, phone number, email

  • Financial information: payment card details, transaction information

  • Account information: username, password, preferences

  • Transaction information: viewed items, cart actions, purchases, returns

  • Communications: messages or inquiries you send to us

  • Device information: browser type, IP address, unique identifiers

  • Usage data: interactions and navigation throughout the Services

Sources of Personal Information

We may collect personal information from:

  • Direct interactions with you

  • Automated collection through cookies and similar technologies

  • Service providers who collect or process data for us

  • Business partners or third parties

How We Use Your Personal Information

Depending on how you interact with our store, we may use your information for:

Providing, Improving & Personalizing the Services

To fulfil orders, process payments, manage your account, arrange shipping, handle returns, remember preferences, recommend products, enable reviews, and improve your shopping experience.

Marketing & Advertising

To send promotional emails or messages, deliver targeted advertising, and personalise ads based on your activity.

Security & Fraud Prevention

To authenticate accounts, detect unsafe or illegal activity, protect users, and secure the Services.

Communication

To respond to inquiries, provide customer support, and maintain our relationship with you.

Legal Compliance

To comply with laws, respond to valid legal requests, and enforce our policies or contractual obligations.

How We Disclose Personal Information

We may disclose personal information to:

  • Shopify and service providers (IT, payment processing, analytics, fulfilment, customer support)

  • Marketing partners for advertising and analytics (in line with their own privacy notices)

  • Third parties when directed or consented to by you

  • Affiliates or entities within our corporate group

  • Authorities or parties involved in legal processes

  • Another business in connection with a merger, restructuring or transfer

Relationship with Shopify

Our store is hosted by Shopify. Shopify collects and processes personal information to operate and improve its services. Shopify may use personal information from your interactions with our store and other merchants to provide enhanced features and analytics.

To learn how Shopify handles personal information, please visit the Shopify Consumer Privacy Policy.
Depending on your location, you may exercise certain rights directly with Shopify via the Shopify Privacy Portal.

Third-Party Links

The Services may contain links to third-party websites. We are not responsible for the privacy or security of such sites. You should review the privacy policies of any third-party platforms you visit.

Children’s Data

The Services are not intended for children, and we do not knowingly collect information from individuals under the age of majority in your region.

Security & Retention

While we take steps to protect your information, no system is completely secure.
We retain personal information as needed to provide Services, comply with laws, resolve disputes, and enforce our agreements.

Your Rights & Choices

Depending on your location, you may have rights such as:

  • Right to access/know

  • Right to delete

  • Right to correct

  • Right to data portability

  • Right to manage communication preferences

If you are in the UK or EEA, additional rights may include:

  • Right to object or restrict processing

  • Right to withdraw consent

You may exercise your rights using the “Contact” button on our website.

We may verify your identity before processing requests and will respond within the timeframe required by law.

Complaints

If you wish to raise a complaint, please contact us. You also have the right to lodge a complaint with your local data protection authority.

International Transfers

Your data may be transferred, stored, or processed outside your country of residence. Where required, we use legally recognised transfer mechanisms such as Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted here, and the “Last updated” date will be revised accordingly.

Contact

If you have questions or would like to exercise your rights, please contact us using the “Contact” button on our website.

You may also write to us at:

Kreatr
London (West End) Office
167–169 Great Portland Street
Fifth Floor
London
W1W 5PF
United Kingdom

Kreatr is the data controller for all personal information processed under this Privacy Policy.